Frequently asked questions (FAQ)

Which languages does Evalato support for my programs?

Evalato supports over 40 languages on the front-end, so your programs can be in the language of your audience.

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How long is my program active in Evalato?

A program is typically active for 365 after it goes Live, at which point you can renew it for another year.

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How long does it usually take customer support to respond?

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What gets copied when I duplicate/clone a program?

Dashboard > Duplicate

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What's the difference between category price and Default price?

Settings > Categories

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How do I change the name of the program?

Settings > General > Program basics

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Can I change the language of the program?

Settings > General > Program basics

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How do I extend the deadline/s for my program?

Settings > General > Program basics for registration and applications, Evaluation > Rounds for evaluation phase deadlines

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How do I copy / duplicate a program (clone)?

You can clone an existing program from its Dashboard using the Duplicate button, or the list of existing programs.

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How do I turn on/off program registrations and application submissions?

Settings > General > Program basics

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What do the "Use as application name" and "Use as sub-title" options do?

Settings > Forms

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Can people make changes to their applications after they've been submitted?

Settings > General > Application process

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Can applicants see the status of their applications?

Settings > General > Application process

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Can a program registrant recover their log-in link / forgotten password?

A program registrant can recover their log-in link/password by using the "Already registered? Log in" option on the registration form.

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Can I change the wording on the registration form and/or its visual style?

Settings > Registration > Wording & messages and Website > Branding

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Can I limit how many applications a person can register?

Settings > Registration > Registration limit and Registration > Categories

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How do I delete/cancel a registration?

Registrations can be managed from the Registrations section on the program menu

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What are application tags?

Application tags can be used to label, sort, and manage.

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What's a "Visible" application tag?

Mark a tag as "Visible" so it can be seen by everyone – applicants, judges, during public voting, and the public.

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What does the "Data access" setting on the application form do?

Settings > Forms

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How do I cancel an application or revert a cancelled application?

Applications

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How do I change the application name settings?

Settings > Forms

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Can I limit the number of applications that a person can submit?

Settings > Categories for per category limit, Settings > Registration > Registration limit for general settings

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How do I approve/reject submitted applications?

Manual approval from the Applications section, Settings > General > Application process for auto-approval

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How do I delete/cancel an application?

Applications can be managed from the Applications section on the program menu, edit the registration to cancel/delete applications in it.

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Can submitted applications get approved automatically?

Settings > General > Application process

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Can applicants see the status of their applications?

Settings > General > Application process

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Can I make certain application form fields hidden?

Settings > Forms

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What does the "Use as filter" option do when creating a form?

Settings > Forms

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How do criteria weights work?

Evaluation > Rounds

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What does Score normalization do?

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Can I charge a tax like VAT through Evalato?

Settings > Payments > Tax settings

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How do I issue a customer invoice?

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Do you offer discounts for charity or non-profit organizations?

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How do I issue a customer refund?

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Can I send emails from my own address?

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How do I set my own domain for use with Evalato?

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Can I enable ecommerce tracking for Google Analytics?

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