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Frequently asked questions (FAQ)
Frequently asked questions (FAQ)
Find answers to the most commonly asked questions
39 articles in this collection
Written by
Ovanes Ovanessian
and
Flora van Son
General
Which languages does Evalato support for my programs?
Evalato supports over 40 languages on the front-end, so your programs can be in the language of your audience.
Written by
Ovanes Ovanessian
Updated over a week ago
Can I make edits after my program goes live?
You can edit your program after it goes live but some edits are not recommended.
Written by
Flora van Son
Updated over a week ago
How long is my program active in Evalato?
A program is typically active for 365 after it goes Live, at which point you can renew it for another year.
Written by
Ovanes Ovanessian
Updated over a week ago
How long does it usually take customer support to respond?
Written by
Ovanes Ovanessian
Updated over a week ago
What gets copied when I duplicate/clone a program?
Dashboard > Duplicate
Written by
Ovanes Ovanessian
Updated over a week ago
What's the difference between category price and Default price?
Settings > Categories
Written by
Ovanes Ovanessian
Updated over a week ago
How do I change the name of the program?
Settings > General > Program basics
Written by
Ovanes Ovanessian
Updated over a week ago
Can I change the language of the program?
Settings > General > Program basics
Written by
Ovanes Ovanessian
Updated over a week ago
How do I extend the deadline/s for my program?
Settings > General > Program basics for registration and applications, Evaluation > Rounds for evaluation phase deadlines
Written by
Ovanes Ovanessian
Updated over a week ago
How do I copy / duplicate a program (clone)?
You can clone an existing program from its Dashboard using the Duplicate button, or the list of existing programs.
Written by
Ovanes Ovanessian
Updated over a week ago
How do I turn on/off program registrations and application submissions?
Settings > General > Program basics
Written by
Ovanes Ovanessian
Updated over a week ago
What do the "Use as application name" and "Use as sub-title" options do?
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
Can people make changes to their applications after they've been submitted?
Settings > General > Application process
Written by
Ovanes Ovanessian
Updated over a week ago
Can applicants see the status of their applications?
Settings > General > Application process
Written by
Ovanes Ovanessian
Updated over a week ago
Registrations
Can a program registrant recover their log-in link / forgotten password?
A program registrant can recover their log-in link/password by using the "Already registered? Log in" option on the registration form.
Written by
Ovanes Ovanessian
Updated over a week ago
Can I change the wording on the registration form and/or its visual style?
Settings > Registration > Wording & messages and Website > Branding
Written by
Ovanes Ovanessian
Updated over a week ago
Can I limit how many applications a person can register?
Settings > Registration > Registration limit and Registration > Categories
Written by
Ovanes Ovanessian
Updated over a week ago
How do I delete/cancel a registration?
Registrations can be managed from the Registrations section on the program menu
Written by
Ovanes Ovanessian
Updated over a week ago
Applications
What are application tags?
Application tags can be used to label, sort, and manage.
Written by
Ovanes Ovanessian
Updated over a week ago
What's a "Visible" application tag?
Mark a tag as "Visible" so it can be seen by everyone – applicants, judges, during public voting, and the public.
Written by
Ovanes Ovanessian
Updated over a week ago
What does the "Data access" setting on the application form do?
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
How do I cancel an application or revert a cancelled application?
Applications
Written by
Ovanes Ovanessian
Updated over a week ago
How do I change the application name settings?
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
Can I limit the number of applications that a person can submit?
Settings > Categories for per category limit, Settings > Registration > Registration limit for general settings
Written by
Ovanes Ovanessian
Updated over a week ago
How do I approve/reject submitted applications?
Manual approval from the Applications section, Settings > General > Application process for auto-approval
Written by
Ovanes Ovanessian
Updated over a week ago
How do I delete/cancel an application?
Applications can be managed from the Applications section on the program menu, edit the registration to cancel/delete applications in it.
Written by
Ovanes Ovanessian
Updated over a week ago
Can submitted applications get approved automatically?
Settings > General > Application process
Written by
Ovanes Ovanessian
Updated over a week ago
Can applicants see the status of their applications?
Settings > General > Application process
Written by
Ovanes Ovanessian
Updated over a week ago
Can I make certain application form fields hidden?
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
Virtual events, participants, matchmaking
What does the "Use as filter" option do when creating a form?
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
Evaluation, judges, voting, results
How do criteria weights work?
Evaluation > Rounds
Written by
Ovanes Ovanessian
Updated over a week ago
What does Score normalization do?
Written by
Ovanes Ovanessian
Updated over a week ago
Pricing, payments and billing
Can I charge a tax like VAT through Evalato?
Settings > Payments > Tax settings
Written by
Ovanes Ovanessian
Updated over a week ago
How do I issue a customer invoice?
Written by
Ovanes Ovanessian
Updated over a week ago
Do you offer discounts for charity or non-profit organizations?
Written by
Ovanes Ovanessian
Updated over a week ago
How do I issue a customer refund?
Written by
Ovanes Ovanessian
Updated over a week ago
Emails, automated messages and wording
Can I send emails from my own address?
Written by
Ovanes Ovanessian
Updated over a week ago
Websites, public pages, applicant and judging portals
How do I set my own domain for use with Evalato?
Written by
Ovanes Ovanessian
Updated over a week ago
Data analytics, tracking and integrations
Can I enable ecommerce tracking for Google Analytics?
Written by
Ovanes Ovanessian
Updated over a week ago