Troubleshooting

How to quickly resolve some common issues

7 articles in this collection
Written by Ovanes Ovanessian and Flora van Son

Cannot change the "Use as application name" setting

Settings > Forms

Written by Ovanes Ovanessian
Updated over a week ago

Lost application / entry information

If an application that has been submitted is missing all the information and seems completely or partially empty, there might be 2 reasons.

Written by Flora van Son
Updated over a week ago

Cannot delete a field on the application form ("submission name cannot be deleted")

Settings > Forms

Written by Ovanes Ovanessian
Updated over a week ago

"No active evaluation rounds" message

If you’re getting an error in the judging portal that says there are no active evaluation rounds, the issue is one of the following settings

Written by Ovanes Ovanessian
Updated over a week ago

Unable to create, edit, send applications

When applications cannot be created, edited, or submitted, please check the following settings in the Evalato admin.

Written by Ovanes Ovanessian
Updated over a week ago

"Registration is not active!" message

If there's a "Registration is not active" message on your registration form, please check the following

Written by Ovanes Ovanessian
Updated over a week ago

No applications showing for evaluation

If a program judge is not seeing any applications for evaluation, please check the following

Written by Ovanes Ovanessian
Updated over a week ago