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Troubleshooting
Troubleshooting
How to quickly resolve some common issues
7 articles in this collection
Written by
Ovanes Ovanessian
and
Flora van Son
Cannot change the "Use as application name" setting
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
Lost application / entry information
If an application that has been submitted is missing all the information and seems completely or partially empty, there might be 2 reasons.
Written by
Flora van Son
Updated over a week ago
Cannot delete a field on the application form ("submission name cannot be deleted")
Settings > Forms
Written by
Ovanes Ovanessian
Updated over a week ago
"No active evaluation rounds" message
If you’re getting an error in the judging portal that says there are no active evaluation rounds, the issue is one of the following settings
Written by
Ovanes Ovanessian
Updated over a week ago
Unable to create, edit, send applications
When applications cannot be created, edited, or submitted, please check the following settings in the Evalato admin.
Written by
Ovanes Ovanessian
Updated over a week ago
"Registration is not active!" message
If there's a "Registration is not active" message on your registration form, please check the following
Written by
Ovanes Ovanessian
Updated over a week ago
No applications showing for evaluation
If a program judge is not seeing any applications for evaluation, please check the following
Written by
Ovanes Ovanessian
Updated over a week ago